Flood Safety Tips

A flood warning has been issued for residents of Shelby County.  Although maps from the Shelby County Office of Preparedness do not anticipate high levels of flooding in the 38104 and 38114 zip codes, now is the time to be prepared in case of an emergency.

The Shelby County Office of Preparedness is a valuable tool in keeping up to date on warnings, media alerts and current conditions.

Additionally, MLGW has issued a press release regarding the flooding and steps residents need to take to prepare.

A flood warning has been issued by the Shelby County Office of
Preparedness due to heavy rain causing the Mississippi, rivers and
creeks to rise.

When or if MLGW customers are forced to evacuate their homes, they need
to close the gas values on their natural gas appliances to prevent water
infiltration into their fuel lines.

“Before evacuating, customers need to turn off the gas service at the
meter and then close the appliance valves once the pilot goes out,”
according to Brent E. Haywood, manager of Engineering and Operations for
the Gas division.

Gas service can be turned off at the main gas service shutoff valve
normally located near your gas meter. Using a 12 to 15 inch adjustable
pipe or crescent-type wrench or other suitable tool, give the valve a
quarter turn in either direction; the valve is closed when the tang (the
part you put the wrench on) is crosswise to the pipe. (See attached

Most gas appliances have a shutoff valve located near the appliance that
lets you turn off the gas to that appliance only.

Additional critical utility flood safety tips:
● If your home or business is experiencing flooding, call MLGW’s
Customer Care Center at 544-MLGW (6549) or 820-7878 so we can disconnect
your utility services if necessary. You can then enter quick access
codes 1-1-1 (English) or 3-1-1 (Spanish) for faster service.
● Stay away from anything electrical that may be in contact with water
and always assume that it’s energized.
● You should never attempt to operate breakers or switches that are wet
or under water, even if it’s just to turn them off.
● Never attempt to disconnect or remove your electric meter; call MLGW
to have this done.
● Shut the water off if you have a shut-off valve inside your home. Do
not shut the water off at the street.
● If you are using a portable generator, make sure it does not come into
contact with water.
●  If you do experience water damage to your home’s electrical system or
appliances, you will need to have them inspected by a qualified,
licensed professional.

MLGW Prepares for Effects of Flooding
● MLGW has been working closely with the EMA, City of Memphis, Corps of
Engineers and other entities to plan for the possible flooding.
● None of the MLGW electric substations are expected to be affected.
● MLGW water pumping stations are not threatened by the possible flood
– they all sit above the potential flood area.
● We do have some wells that could be affected, but in the event that
happens, MLGW will simply shut them down and utilize other wells to
supply our customers without interruption.
● MLGW’s natural gas services are not expected to be affected by the
● MLGW is staying in contact with a number of its industrial customers
in the event they need assistance with de-energizing if they are
affected by the flood.

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